Privacy Policy | Arsh19


Brand Name: Arsh19
Website: https://arsh19.com.pk
📧 Customer Support: Click on Chat
📞 WhatsApp / Call: Click On chat

Welcome to Arsh19, your trusted Pakistani clothing brand. We value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and safeguard your data when you interact with our website, services, or products.

As a Pakistani fashion brand offering unstitched, embroidered, and printed dresses — including in-house collections and designs from brand collaborations — we prioritize transparency and customer trust.

1. Who We Are

Arsh19 is an online clothing brand based in Pakistan. We offer a wide variety of unstitched and semi-stitched dresses to customers across the country and internationally. Our products include both in-house manufactured collections (with printing and embroidery units) and designs sourced from wholesale partnerships.

We are committed to responsible data collection and legal data handling as part of our business practices.

2. Information We Collect

We collect two types of information:

a. Personal Information

This includes:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping/Delivery Address

  • CNIC Number (for returns or identity verification)

  • Payment Information (via third-party payment gateways)

  • Order & Purchase History

b. Non-Personal Information

We may also collect:

  • IP Address

  • Browser Type

  • Device Information

  • Approximate Location

  • Pages Visited

  • Time Spent on Website

3. How We Collect Information

We collect your data when you:

  • Create an account or register on our website

  • Place an order

  • Subscribe to our newsletter

  • Fill out contact or feedback forms

  • Click on ads or interact with our social media pages

  • Visit and browse our website (through cookies and tracking tools)

4. Why We Collect Your Information

We collect and use your data for the following purposes:

a. Order Fulfillment & Delivery

To process your orders, manage delivery logistics, and provide order updates.

b. Customer Support

To respond to queries, complaints, or feedback via email, call, or WhatsApp.

c. Marketing & Promotions

To send promotional messages about new collections, discounts, or restocks via SMS, email, or WhatsApp.

d. Personalization

To recommend relevant products based on your browsing behavior and previous orders.

e. Security & Fraud Prevention

To verify return/exchange requests, detect suspicious activities, and prevent fraud.

5. Sharing Your Information

We do not sell your personal data to anyone.

However, we may share limited data with:

  • Courier Services (e.g., TCS, M&P, Leopard Courier)

  • Payment Gateways (e.g., JazzCash, Easypaisa, Bank Alfalah)

  • Marketing Tools (e.g., Mailchimp, Google Ads, Facebook Ads)

  • Government or legal authorities, when required by law

All third-party services we use are reviewed for security and data protection.

6. Data Storage & Retention

Your data is stored on secure, encrypted servers hosted by trusted platforms. We keep your personal information only as long as necessary for the purposes outlined above.

You can request to:

  • Delete your account

  • Remove your purchase history

  • Unsubscribe from marketing emails and SMS

To do so, contact us using the details at the end of this policy.

7. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. These small files help us:

  • Save items in your shopping cart

  • Remember your login session

  • Analyze visitor activity for marketing and user experience

  • Customize product recommendations

You can choose to disable cookies in your browser settings. However, doing so may affect your experience on our site.

8. Children’s Privacy

Arsh19.com.pk is not intended for children under 13 years of age. We do not knowingly collect data from minors.

9. Your Rights as a Customer (Under Pakistani Law)

As a valued customer, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Ask for your data to be deleted

  • Opt out of marketing communications

To make any such request, please contact us at: privacy@arsh19.com.pk

10. Data Protection & Security Measures

We follow industry-standard security practices to protect your data, including:

  • SSL Encryption

  • Two-Factor Authentication (for admin access)

  • Secure Payment Processing via verified third-party gateways

While no online system is 100% secure, we take all reasonable precautions to protect your personal information.

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, business practices, or technology. When updates are made, we will revise the “Effective Date” at the top of this page.

You are encouraged to review this policy regularly to stay informed.

12. Contact Us

If you have any questions, suggestions, or requests regarding this Privacy Policy, please reach out to us:

Website: https://arsh19.com.pk
📧 Customer Support: Click on Chat
📞 WhatsApp / Call: Click On chat

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