This Privacy Policy describes how Arah19 (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our online store operating within Pakistan.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We refer to any information that can uniquely identify an individual as “Personal Information”.
See the list below for details on what Personal Information we collect and why:
Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you, and to perform internal analytics on Site usage to optimize your shopping experience.
Source of collection: Collected automatically when you access our Site using standard web cookies and pixels (including Meta/Facebook Pixel).
Examples of Personal Information collected: Name, billing address, shipping address, mobile/WhatsApp number, and email address.
Purpose of collection: To fulfill our contract with you by processing your order, arranging delivery via our courier partners, providing you with order confirmations/invoices, screening orders for potential risk or fraud, and sending you updates regarding our latest clothing collections and sales.
Source of collection: Collected directly from you during account registration or checkout.
Examples of Personal Information collected: Address updates, WhatsApp contact info, or messaging logs.
Purpose of collection: To provide rapid and efficient customer service.
Source of collection: Provided by you when contacting us directly through our official WhatsApp channel.
We maintain strict confidentiality regarding your data. Arah19 does not sell or rent customer data to third-party marketing companies. We only share your Personal Information with reliable service providers to help us run our operations and fulfill our contracts with you:
Hosting & Platform: We use Hostinger and WordPress/WooCommerce to power our online store. Your data is safely stored on secure servers with end-to-end SSL encryption.
Logistics Partners: We share your name, shipping address, and phone number with our trusted corporate courier partners in Pakistan (such as TCS, Leopard, or Trax) strictly to deliver your Cash on Delivery parcels.
Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to a lawful request, or otherwise protect our rights.
We use your Personal Information to provide you with targeted advertisements or marketing updates we believe may be of interest to you.
We use the Facebook Pixel to help us track the performance of our social media advertisements and show you relevant fashion collections on Meta platforms.
You can manage or opt out of targeted advertising directly through your social account settings:
META/FACEBOOK – https://www.facebook.com/settings/?tab=ads
The Site is intended for general audiences. We do not intentionally collect Personal Information from children under the age of 18. If you are a parent or guardian and believe your child has registered an account with us, please contact us via WhatsApp to request immediate deletion.
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use essential functional cookies to optimize your browsing experience.
Cookies allow the WooCommerce system to remember your preferences and keep track of items you add to your shopping bag. This ensures that your selected outfits do not disappear while you browse different sections of our website before forcing a login or checking out.
Most web browsers automatically accept cookies, but you can control and manage them through your browser’s “Preferences” or “Settings” menu. Please keep in mind that blocking cookies may negatively impact your shopping experience, and parts of our store may no longer function perfectly.
We may update this Privacy Policy from time to time in order to reflect changes to our operational, legal, or business practices.
For more information about our privacy practices, questions, or to submit a request, don’t hesitate to get in touch with our support team via WhatsApp using the official link on our website.
