Refund and Returns Policy

Website: https://arsh19.com.pk
📧 Customer Support: Click on Chat
📞 WhatsApp / Call: Click On chat

At Arsh19, we are committed to providing a smooth and satisfying shopping experience. We understand that sometimes things may not go as expected — and that’s okay! That’s why we offer a fair and flexible exchange policy to ensure customer satisfaction, while also protecting our small business operations.

Whether you’ve purchased a design from our in-house embroidered collection or a partnered brand stock, we’ve got you covered.

✅ Our 15-Day Exchange Promise

We offer a “No Questions Asked” 15-Day Exchange Policy for most items (excluding sale products). If you’re not fully satisfied with your purchase, you may request an exchange within 15 days of receiving your order.

🛍️ What Can You Exchange?

You may exchange:

  • Unstitched or Semi-Stitched dresses (from both Arsh19 or partner brands)

  • Products in original, unused, unwashed condition

  • Items with original tags, labels, and packaging intact

You cannot exchange:

  • Sale items or discounted products

  • Products damaged due to customer handling

  • Items washed, stitched, or altered

  • Accessories or items marked “Non-Exchangeable”

📦 How to Request an Exchange

To initiate an exchange:

  1. Call or WhatsApp us at https://wa.me/+923410329203 between 10 AM to 5:30 PM (Mon–Sat)

  2. Or email us at arsh19.com.pk@gmail.com with:

    • Order number

    • Reason for exchange

    • Picture of the item (optional but helpful)

Our team will confirm your eligibility and guide you on the return pickup or drop-off process.

🚚 Areas Eligible for Exchange Pickup

We offer exchange services in areas where courier pickup is available. If your area isn’t currently supported, we’ll guide you through the manual return option using a courier of your choice.

We are working continuously to expand our service across Pakistan.

🔁 What Can You Get in Exchange?

You can choose any of the following:

  • Any product from our current collection

  • Any item priced equal to or higher than the original product’s value

Note: Exchange is valid only once per order. In case you’re still not satisfied, a re-exchange may be considered based on product eligibility.

💰 Can I Exchange for an Item of Lesser Value?

No. The exchange value must be equal to or more than the original item. If your chosen item is more expensive, you can pay the difference through:

  • Cash on Delivery (COD)

  • Bank Transfer / JazzCash / Easypaisa

💸 Are There Any Charges for Exchange?

  • Exchange is free for most items.

  • In case of a value difference, COD or transfer charges apply.

  • Return shipping costs may be your responsibility, depending on your location and reason for return.

  • Any COD or courier handling fees are non-refundable.

⏱️ How Soon Will I Receive the Exchanged Item?

After your returned product is received and inspected:

  • Exchange will be dispatched within 48 to 72 hours

  • You’ll be informed via email, SMS, or WhatsApp

If we face unexpected delays, we’ll notify you right away.

🧾 Return Conditions

To ensure a fair policy for all customers and our business, exchanges are only processed if the product:

  • Is returned within 15 days of delivery

  • Is unused, unstitched, unwashed, and undamaged

  • Has all original tags, labels, and packaging intact

  • Passes our product quality check

❌ Sale Items & Non-Exchangeable Products

We do not accept exchanges for:

  • Items purchased during sales, deals, or clearance offers

  • Custom-stitched or tailored products

  • Products explicitly marked as non-exchangeable

📦 Missing Article Policy

If an item is missing from your order:

  • Notify us within 48 hours of receiving the parcel

  • Delayed claims after 48 hours will not be entertained

Our team will investigate and offer a resolution as soon as possible.

♻️ Can I Re-Exchange an Item?

Yes, you may request a one-time re-exchange provided the product still meets our eligibility criteria. Repeated re-exchanges are discouraged unless due to a valid issue.

📢 Final Notes

  • Arsh19 reserves the right to reject any exchange request if the product fails our quality inspection.

  • Refunds are not currently offered; only exchanges are allowed.

  • If the product you want in exchange is unavailable, we will issue store credit valid for future purchases on https://arsh19.com.pk

📬 Contact & Support

Still have questions? Our team is always here to help!

Website: https://arsh19.com.pk
📧 Customer Support: Click on Chat
📞 WhatsApp / Call: Click On chat

At Arsh19, your satisfaction is our priority. We aim to create a smooth and transparent shopping experience for every customer across Pakistan.

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